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Terms & Conditions

By using this website, you confirm that you accept the following terms and conditions ("the Terms"), which include our Privacy and Cookie Policy. See further under clause 7.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


This site is owned and operated by Dorling Kindersley Limited ("we" or "DK"). We are registered in England and Wales under company number 01177822 and have our registered office at One Embassy Gardens, 8 Viaduct Gardens, London SW11 7BW. Our VAT number is: 102 8389 80.

Should you wish to contact our Customer Services Team for any reason please do so through the following email: penguinorders@tbs-ltd.co.uk.


We reserve the right to add to or change these Terms from time to time. Any changes will be posted to this page and it is your responsibility as a user to ensure that you are aware of any such changes from time to time. Changes will become effective 24 hours after first posting and you will be deemed to have accepted any change if you continue to access the Site after that time.


Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may:

  • update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

  • suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

We will try to give you reasonable notice of any major changes, or any suspension or withdrawal.


Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.


The information and materials appearing on the site ("the Content") are displayed for personal, non-commercial use only. All software used on this Site and all Content included on this Site (including without limitation site design, text, graphics, audio and video and the selection and arrangement thereof) is the property of DK or its suppliers and is protected by international copyright laws. None of the Content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of one copy of extracts from the Site on any single computer for personal, non-commercial home use only, provided that all copyright and proprietary notices are kept intact and any other permissions that are specifically given for any specific part of the Content on the Site. Modification of any of the Content or use of any of the Content for any purpose other than as set out herein (including without limitation on any other website or computer network) is prohibited.

'Dorling Kindersley', 'DK', and the open book logo are registered or unregistered trade marks of DK.


For business and consumer users:
The site is provided by DK in good faith but DK does not make any representations or warranties of any kind, whether express or implied, in relation to all or any part of the site or the Content or any websites to which the site is linked. To the extent permitted by law, we exclude:

  • all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, site is linked, or any action taken (or refrained from the site and/or any website to which the being taken) as a result of using any of these.

  • all implied conditions, warranties and representations or other terms that may apply to our site or any content on it.

The contents of our site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

For business users:
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

For consumer users:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.


We will only use your personal information as set out in our Privacy and Cookie Policy.


Our site may incorporate links to other websites of third parties. Such links are provided for your convenience and information only, and should not be interpreted as authorisation by us to you to access such third party websites, nor an endorsement by us of their content. Please note in particular that products advertised on our website are not sold by DK. The sale of these products is subject to the relevant retailer's terms and conditions and DK does not accept any liability to you in respect of your purchase of such items from those retailers.

You acknowledge and accept that we are not, and will not be held responsible for any damages, loss, costs or expenses arising from the use of such third party websites or products or services available through such third party websites.


We do not guarantee that our site will be secure or free from bugs or viruses or anything else which may be harmful or destructive.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


If any of these Terms are held by a court of law in any territory to be invalid, illegal or otherwise unenforceable, then, to the extent that it is held to be so, and with regard to the relevant territory only, that provision shall be severed and deleted from these Terms, provided that the remaining provisions of these Terms shall remain binding and enforceable and the severed provision shall also remain so in all other territories.


If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.